Responsible Gaming at faa99

Our Commitment to Responsible Gaming

At faa99, we believe that gaming should always be a source of entertainment and enjoyment — never a financial burden or a compulsion. As one of Bangladesh's trusted online gaming platforms, we take our duty of care towards our players very seriously. Our responsible gaming framework is built to protect every player who visits faa99, whether they're placing a cricket bet, spinning the slots, or exploring our live casino games.

Responsible gaming means making informed choices — setting personal limits, understanding the odds, and recognising when to stop. faa99 provides a range of practical tools designed to help Bangladesh players stay in control of their gaming activity at all times. From deposit limits and cooling-off periods to full self-exclusion, our platform supports every step of your journey towards safer play.

We are aware that gambling problems do not discriminate — they can affect anyone regardless of background, income, or experience level. Our support tools are available 24/7, and our team in Dhaka and across Bangladesh is trained to handle sensitive situations with empathy and professionalism. No player should ever feel alone when facing gambling-related difficulties.

Self-Exclusion: Taking a Break the Right Way

Self-exclusion is one of the most powerful tools in the responsible gaming toolkit. At faa99, we make it straightforward for any player to request a self-exclusion period — from a short time-out of 24 hours to a permanent closure if that is what you need. During a self-exclusion period, you will be unable to log in, place bets, or access any gaming features on the platform.

To request self-exclusion, please contact our support team directly at [email protected] and clearly state the duration you require. Our team will process your request within 24 hours and confirm the exclusion by email. We can also assist with temporary time-out requests if you simply need a short break to reassess your gaming habits.

• ✅Exclusion periods: 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanent
• ✅All pending bets are settled before the exclusion takes effect; winnings are paid to your registered bKash or Nagad account
• ✅Marketing communications are suspended for the duration of your exclusion period
• ✅Permanent self-exclusion cannot be reversed — contact support if you wish to reopen your account after a minimum 6-month cooling-off period
• ✅We encourage players to also contact national support lines in Bangladesh for additional help and counselling

Deposit Limits & Time-Out Features

Managing your spending is the first line of defence against problem gambling. faa99 allows you to set daily, weekly, and monthly deposit limits on your account. Once a limit is set, it takes effect immediately. If you want to raise a limit, a mandatory cooling-off window applies — giving you time to reconsider. Lowering a limit, however, takes effect right away with no delay.

The time-out feature lets you take a break from gambling without permanently closing your account. You can choose a cooling-off period ranging from 24 hours to 6 weeks. During this period, your account remains registered but all gambling functionality is disabled. This tool is perfect if you feel like you are spending too much time at faa99 and want to step back and recharge.

These controls are available through our account settings or by contacting our support team directly. We recommend every faa99 player in Bangladesh to review their limits regularly — especially after significant wins or losses — to ensure their gaming stays within comfortable and healthy boundaries.

Recognising Problem Gambling

Problem gambling can develop gradually and may be difficult to recognise at first. Knowing the warning signs is critical. If you notice any of the following patterns in yourself or someone you know, it may be time to seek help:

• ⚠️Gambling beyond your pre-set budget or borrowing money to fund gaming sessions
• ⚠️Feeling restless, irritable, or anxious when you are not gambling
• ⚠️Chasing losses — continuing to play in an attempt to win back money you have lost
• ⚠️Neglecting work, studies, family, or social responsibilities because of gaming time
• ⚠️Using gaming as the primary way to cope with stress, depression, or difficult emotions

Recognising these signs early is the best way to get back on track. faa99 is here to help every step of the way — our tools are built to support you, not penalise you. Reach out to us any time at [email protected] and we will respond promptly and confidentially.